Refund Policy

Last updated: March 30, 2025

At SingleFamilyInvestors (operated by WilliamsFamilyFinancial LLC), we strive to deliver high-value investment services with clarity and transparency. Please read our refund policy carefully before making any payment.

General Refund Terms

We offer full refunds minus any transaction or processing fees (3%) charged by the payment provider. Refunds are processed only under the specific conditions outlined below and must be requested in writing to [email protected].

Property Acquisition Services

You are eligible for a refund only until the property is officially placed under contract.

• Once a property is under contract (even if closing is pending), no refunds will be issued.

• The refund will be the full amount you paid minus transaction fees (3%) incurred during payment processing.

Construction Services

You may request a refund only before the construction process has officially started.

• Once construction begins (including material purchases or contractor scheduling), refunds are no longer eligible.

• The refund will be the full amount you paid minus transaction fees (3%).

Tenant Placement Services

You are eligible for a refund only until the tenant screening process has started or we have shared the first tenant application with you.

• Once the first prospective tenant application has been delivered, the service is considered initiated, and no refund will be available.

• Any eligible refund before this stage will be issued minus transaction fees (3%).

How to Request a Refund

To request a refund, please email us at [email protected] with:

• Your full name

• Service purchased

• Date of payment

• Reason for refund request

Refunds will be processed within 7–10 business days, depending on your payment method.

Questions?

If you have any questions about this policy, feel free to contact us:

📧 [email protected]
📞 (216) 516-0590